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Large-format, Commercial and Industrial Printing Solutions
 

HP Designjet ePrint & Share - Support

 
 

Top Frequently Asked Questions

 
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What is the difference between ePrint, ePrint & Share and the ePrintCenter/HP Connected? Why do I have to register separately on each site?

 
 
 
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How can I install HP Designjet ePrint & Share? Where is the download link to the HP Designjet ePrint & Share software?

 
 
 
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Why am I getting the message “Error adding printer to you printer list” when I try to add the HP Designjet T790, T1300 or T2300 to my HP Designjet ePrint & Share account?

 
 
 
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When I try to send an email message to my ePrinter they are always discarded and HP ePrintCenter reports “ePrint is disabled for this printer”.

 
 
 
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Why can’t I add my PostScript ePrinter to HP Designjet ePrint & Share?

 
 
 
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How can I change my ePrinter’s email address?

 
 

HP Designjet driver with ePrint & Share

 
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How can I install HP Designjet ePrint & Share? Where is the download link to the HP Designjet ePrint & Share software?

 
 
 
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Can I install and use more than one HP Designjet driver with ePrint & Share?

 
 
 
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How can I add a new printer to my HP Designjet driver with ePrint & Share?

 
 
 
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How can I enable or disable the Print Preview feature?

 
 
 
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Why can't I see a preview of my plot?

 
 
 
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How do I avoid uploading files to HP Designjet ePrint & Share from the driver?

 
 
 
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Why can’t I add my PostScript ePrinter to HP Designjet ePrint & Share?

 
 
 
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Why can't I print from Internet Explorer 10 browser?

 
 

HP Designjet ePrint & Share from a web browser

 
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Where can I find my online print history?

 
 
 
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Why can't I see a print preview of my job when using HP Designjet ePrint & Share from a web browser?

 
 
 
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Why can't I find a file that's been shared with me?

 
 
 
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Can I upload content from my PC to HP Designjet ePrint & Share?

 
 
 
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Why can't I see my printer when using HP Designjet ePrint & Share from a web browser?

 
 
 
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Why haven't I received my activation mail to enable remote printing?

 
 
 
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What file formats can I print when using HP Designjet ePrint & Share from a web browser?

 
 
 
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Why is only a single page printing instead of the whole document when I click “Download” after selecting the multipage file?

 
 
 
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Why is a file someone shared with me not appearing on the top of my list?

 
 
 
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Why are there unreadable characters in the filename?

 
 

HP Designjet ePrint & Share email printing

 
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How can I change my ePrinter’s email address?

 
 
 
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When I try to send an email message to my ePrinter they are always discarded and HP ePrintCenter reports “ePrint is disabled for this printer”.

 
 

HP Designjet ePrint & Share mobile app

 
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Why can't I open a PDF attachment in the HP Designjet ePrint & Share app?

 
 
 
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What are the system requirements for the HP Designjet ePrint & Share app?

 
 
 
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What file formats can I print remotely from the HP Designjet ePrint & Share app?

 
 
 
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What print settings does the HP Designjet ePrint & Share app offer?

 
 
 
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Which printers does the HP Designjet ePrint & Share app support?

 
 

HP Designjet ePrint & Share and HP Designjet ePrinters

 
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Why can't I use HP Designjet ePrint & Share from my HP Designjet T2300 eMFP?

 
 
 
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Why can't I use HP Designjet ePrint & Share from my HP Designjet T120/T520 ePrinter?

 
 
 
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Why can't I use HP Designjet ePrint & Share from my HP Designjet T790/T1300 ePrinter?

 
 
 
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Why can't I use HP Designjet ePrint & Share from my HP Designjet T920/T1500 ePrinter or HP Designjet T2500 eMFP?

 
 
 
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Why am I getting the message “Error adding printer to you printer list” When I try to add the HP Designjet T790, T1300 or T2300 to my HP Designjet ePrint & Share account?

 
 
 
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I have recently replaced my old ePrinter. Can I assign the old ePrinter email address to the new ePrinter?

 
 

HP Instant Printing (formerly known as Printing Tool)

 
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Is HP Instant Printing 3.6 the latest Printing Tool?

 
 
 
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How can I continue to use Printing Tool 1.7?

 
 
 
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Which printers does the HP Instant Printing 3.6 support?

 
 
 
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What is HP Instant Printing 4.0

 
 
 
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How can I access HP Instant Printing?

 
 
 
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Which file formats does HP Instant Printing support?

 
 
 
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What are the limitations on a PDF sent through HP Instant Printing?

 
 
 
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What roll sizes are supported by HP Instant Printing ?

 
 
 
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Why can't I delete all the printers from the HP Instant Printing printer list?

 
 
 
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Why isn't my printer listed in the HP Instant Printing printer list?

 
 
 
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Does HP Instant Printing support printing in grayscale?

 
 
 
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How can I preview a multi-page document from HP Instant Printing?

 
 
 
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Why do the colors in my prints look different when I print from the HP Instant Printing compared with when I print from the driver?

 
 

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